Outsourcing Solutions and Services from DedicatedRep: Business Process Outsourcing (BPO)

Frequently Asked Questions

How much will it cost to avail of Dedicated Rep’s services?

Dedicated Rep’s services are customized for each client. Thus, the total cost will depend on the actual services you require and the amount of virtual employees and seats/stations you will need. Many factors really come into play. To be more specific: a) the number of seats or stations you will be running, b) the amount of hours each of those seats/stations will be running, and c) the specific responsibilities you will be requiring your virtual employees to carry out for you during those hours.

Starting rate of certain services at Dedicated Rep is at $10/hour, which—it’s important to note—is an ALL INCLUSIVE cost, and not labor cost. It doesn’t get any more cost-efficient than this, considering that the overhead costs of running a fully staffed office in the US or Canada would cost you triple the hourly price we’re offering.

How proficient are your virtual employees in English and other skills?

All of our efficient and well-trained virtual employees and assistants possess an excellent grasp of the English language. Not only that, they are all competent and highly skilled in a variety of fields and are certified college graduates. It’s a well known fact that the Philippines is the top destination for English-speaking virtual assistants—thus many U.S. blue chip companies (such as Sprint, Dell, and Microsoft, among others) have relocated their customer support services here.

To ensure the skills and abilities of your virtual employees, we have implemented an additional quality control measure. You will have the rare chance to approve all your virtual employees before they work for you. This measure ensures you of 100% satisfaction with the quality of representatives you'll have handling the calls of the jobs you require.

How much can I save by partnering with Dedicated Rep?

Consider this: You get a full-time virtual employee or assistant who works in our facilities, and is personally managed by us. It’s a completely hassle-free arrangement! No more worrying about HR, healthcare, payroll, taxes, workers compensation, or office expenses. Our affordable fee (which, as mentioned above—will depend on the amount of virtual office services you require) already covers the cost of recruitment, salary, management, workspace, equipment, and ongoing expenses of your virtual staff.

Imagine, a 25-seat customer service operation moving from the US to the Philippines could save you $600,000 or more! In addition, we provide all of the infrastructure, office space, high-speed Internet connection, PC, Local US phone line, and fax – practically all the tools your team of virtual employees will need to do just about any job you give them. Your well-trained team can work a full 40-hour work week, and you set their shift and schedule! Don’t you think that’s enough of a reason to partner with Dedicated Rep?

Why choose the Philippines for outsourcing?

There is a good reason why Dedicated Rep is based in the Philippines. Aside from the fact that Filipinos are one of the most—if not the most—fluent race in English outside of the Western world (the United States’ most visible legacy in the country), the local culture is very much aligned with the West, with many cultural and political affinities to the US. You will notice these with all our virtual employees.

Are virtual employees from the Philippines better than those from India? The facts speak for themselves: According to a survey by the US-based global staffing agency, Kelly Services, and Singaporean market research firm, ACA Research, showed that Filipino virtual employees “worked harder, were easier to train, had better language skills, and were more devoted” than their Indian counterparts.