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Benefits of Small Business Outsourcing
Technology That Works For You
Imagine going to battle with a faulty weapon. You would have already lost before you had even started. The importance of line quality and line uptime in a call center is a very crucial factor.
An offshore call center utilizing cheaper technologies may be less expensive but it is putting your company’s image and performance at risk.
One example of a technology that is fast becoming a popular standard in call centers is VOIP or Voice Over Internet Protocol, this is an inexpensive technology that allows real-time phone calls over the internet. With the advances in VOIP, a small call center can run its entire operation over a few high speed internet connections. With this kind of setup, costs might be a fraction of what you would normally see in traditional call centers.
Dedicated Rep has marked advantages over other call centers because of its partnerships with both a local Philippine ISP and a US-based long distance company. Dedicated Rep also spreads its line usage across three of the main telecommunications providers in the Philippines. This gives us an unprecedented uptime of almost 99.999% (commonly referred to as the 5 nines).
Additionally, by utilizing digital links from industry leaders like Cisco and Nortel Networks, we can transmit our calls in an “uncompressed” manner. This ensures that our connection sounds like the customer is talking to someone next door, and not half way around the world.
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