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Quality Assurance for all your BPO Needs
To prove the efficiency and effectiveness of Dedicated Rep’s processes and procedures, we have undertaken the time and expense to be ISO certified.
What does this all mean for your company? It means you will be outsourcing to a company with one of the highest levels of operational processes in the world. An ISO certification is a rigorous standard that only a few call centers in the Philippines can lay claim to.
Following on the heels of that ISO initiative is Six Sigma. This is a disciplined, data-driven approach and methodology for eliminating defects (driving towards six standard deviations between the mean and the nearest specification limit) in any process – be it transactional or manufacturing related. In the simplest terms Six Sigma is a measure of quality that strives for near perfection.
Six Sigma is a process that is not often discussed in the call center industry. But we, at Dedicated Rep are willing to undergo the rigorous process to be accredited because we want to ensure that the service we offer to our clients is of the highest standards and quality.
How we combat turn-over or "Churn and Burn"
“Call us today at 888-888-8528
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