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Imperceptible Foreign Accents
"..Customer perception is often negative -- despite good service, customer perception can be negative because language and cultural differences apparent only within the day to day activities of CRM and Sales over the telephone, " according to John Souza, CEO of Dedicated Rep.
In the Philippines, 75% of the call center agents are college educated. Filipinos actually consider English as their second language, and is spoken by over 72% of the population. The Philippines is considered the third largest English-speaking nation in the world. The Filipinos’ way of speaking accent-less English is more likely to be understood by American, British and Australian English native speakers.
A call center agent’s ability to communicate clearly and succinctly with a customer is the primary function of a quality outsourced call center. That is why Dedicated Rep has chosen the Philippines as our primary region of growth – and we are not alone in seeing the kind of quality call center talent that is available in the country. In fact, it has been predicted that by the year 2008, the Philippines will have overtaken India in terms of call center size and growth.
A Filipino accent is almost imperceptible which makes it easier to communicate with customers. Odds are, if you have used a customer service hotline you may have already spoken to a Filipino call center agent and did not even know it. That is the kind of talent we offer at Dedicated Rep.
“Call us today at 888-888-8528
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