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Churn and Burn
Many Call centers seek to reduce costs by employee benefits management
strategies. In other words, they seek to spend as little as possible
training and maintaining a satisfied workforce. This translates
into a “churn and burn” effect where these companies
must continuously replenish their employee pool. The outcome of
such short sighted management strategies is that the companies they
contract with are represented by inexperienced and sometimes dissatisfied
employees.
Dedicated Rep has placed great emphasis on agent training and development.
It is our policy to meticulously track and reward agent performance
in order to guide their development as effective agents.
Dedicated Rep’s agents undergo almost 325 hours of comprehensive
training. This is more than twice the average of other Philippines-based
call centers. Our training modules include English fluency and grammar,
sales techniques, and product training, among others. Dedicated
Rep also constantly adopts and evolves training programs that have
been developed by other established call centers as a way to make
our agents more fully rounded experts in their field. We also handpick
and recruit agents from existing call centers to give Dedicated
Rep the right mix of new and experienced talent.
Dedicated Rep doesn't just stop there - Agents are also monitored
on a regular basis for performance and receive training as new material
becomes available. We believe that learning should be a continuous
process so that we can always be ready for whatever specific needs
our clients would want us to handle.
Dedicated Rep also believes that the client should not be shut out
from the training process. Your company’s experience can be
an important factor in your campaign’s success. We can integrate
your training programs and scripts into our own training curriculum.
We encourage your trainers to confer with the agents that will be
handling your account. Your trainers can also coordinate with ours
to ensure that we can successfully duplicate your own training processes.
We believe that by working closely every step of the way, we can
be sure that your campaign will meet with success. Your success
is our success too.
In addition, Dedicated Rep provides above average pay for its agents.
This accounts for much of the success in Dedicated Rep’s employee
retention. This means that you can be assured that our agents are
in for the long haul.
Dedicated Rep also prides itself on being different when it comes
to the personal development of its staff. Our philosophy is that
personal life and work life are undoubtedly connected. Because of
this belief, we encourage our agents to take advantage of inspirational
books, hypnosis and other unconventional tools for mind, body and
soul development. While at first this might seem strange, the results
in the form of work satisfaction and low attrition rates have been
extraordinary.
“Call us today at 888-888-8528
”
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